solarwinds network performance monitor beginner training

The guide helps you prepare your environment and install NPM using the Orion Installer.

To install NPM on premises, see the SolarWinds Platform products Installation and Upgrade Guide. To get the SolarWinds Installer, download NPM or any other SolarWinds Platform product from the SolarWinds Customer Portal or from The installer is included in the download. NPM is a SolarWinds Platform product, and it is thus installed using the SolarWinds Installer. Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.Network Performance Monitor Installation and Upgrade Guide Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. Manage conversations across multiple channelsĭeliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.Ĭut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.

Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs.įeatures include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours.

Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for.

Solarwinds network performance monitor beginner training